Delightree - Delayed cluster configuration affecting free and flex users – Incident details

All systems operational

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Delayed cluster configuration affecting free and flex users

ResolvedDegraded performance41 minutes

Affected

Database

Degraded performance from 6:55 PM to 7:31 PM, Operational from 7:31 PM to 7:37 PM

MongoDB Atlas

Degraded performance from 6:55 PM to 7:31 PM, Operational from 7:31 PM to 7:37 PM

  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We have seen errors subsiding and cluster configurations for free and flex customers should be operating normally again.

  • IdentifiedUTC

    We have identified the root cause and are rolling out a configuration change to remediate the delayed cluster configuration changes.

  • InvestigatingUTC

    We are investigating an issue with cluster configuration updates getting delayed for a subset of users on free and flex tiers. Cluster access is unaffected.