Affected Components:

Oct 26, 22:03:47 GMT+0
Planned - This maintenance has been rescheduled. We are upgrading our infrastructure on October 28 2026, from 21:00 to 22:30 PDT to enhance system stability and scalability. During this window customers may experience delays impacting the following functionalities: - Email delivery for new sign-ups and upgraded accounts - Account configuration and settings updates - Processing of group unsubscribes - Dedicated IP and IP pool changes System functionality will resume normally once maintenance concludes. Thank you for your patience..

Oct 23, 22:57:50 GMT+0
Planned - We are upgrading our infrastructure on October 28 2026, from 12:30 to 14:00 PDT to enhance system stability and scalability. During this window customers may experience delays impacting the following functionalities: - Email delivery for new sign-ups and upgraded accounts - Account configuration and settings updates - Processing of group unsubscribes - Dedicated IP and IP pool changes System functionality will resume normally once maintenance concludes. Thank you for your patience..

Duration: 6 days, 11 hours and 4 minutes

Affected Components:

Oct 9, 15:46:16 GMT+0
Resolved - This incident has been resolved..

Oct 9, 14:43:16 GMT+0
Monitoring - We have deployed a mitigation for the elevated HTTP 500 errors affecting the MongoDB Atlas Admin API. We are seeing signs of recovery and are monitoring the service to confirm the issue does not recur before resolving this incident..

Oct 9, 13:11:12 GMT+0
Investigating - We are seeing elevated HTTP 500 errors affecting the MongoDB Atlas Admin API. Users may experience intermittent failures when making API calls. We are investigating the root cause and will share another update as our investigation continues..

Duration: 5 days, 10 hours and 27 minutes

Affected Components:

Sep 30, 21:02:02 GMT+0
Resolved - This incident has been resolved..

Sep 30, 19:26:13 GMT+0
Monitoring - The team has implemented a fix and latency of Atlas Cluster management operations are returning to normal. Clusters that incorrectly appeared as degraded in the Atlas UI are also beginning to correctly update their status..

Sep 30, 19:01:35 GMT+0
Identified - We've identified an issue with metric ingestion that is causing delays to Atlas Cluster management operations for some customers. Clusters may also appear degraded in the Atlas UI while metrics ingestion is delayed; however, the cluster health is unaffected..

Sep 30, 18:51:35 GMT+0
Investigating - We are investigating an issue with Atlas metrics ingestion that may delay cluster management operations, including cluster creation and modification..

Duration: 5 days and 23 hours

Affected Components:

Sep 11, 03:51:19 GMT+0
Resolved - This incident has been resolved..

Sep 11, 02:01:46 GMT+0
Monitoring - Atlas is seeing elevated error rates of certificate issuance due to a Let's Encrypt outage (https://letsencrypt.status.io/pages/incident/55957a99e800baa4470002da/6aa35c1d892d7304f2747e01). Free and flex tier cluster provisioning may be delayed..

Sep 11, 01:28:19 GMT+0
Investigating - We are currently investigating issues related to certificate issuing failures with Lets Encrypt. Free and Flex cluster provisioning may be delayed..

Duration: 4 days, 9 hours and 27 minutes

Affected Components:

Aug 20, 22:07:16 GMT+0
Resolved - This incident has been resolved..

Aug 20, 21:39:11 GMT+0
Monitoring - We have deployed a fix and are continuing to monitor for any further issues..

Aug 19, 22:00:16 GMT+0
Monitoring - We are continuing to monitor for any further issues..

Aug 19, 21:58:51 GMT+0
Monitoring - We are continuing to monitor for any further issues..

Aug 19, 21:57:54 GMT+0
Monitoring - We are continuing to monitor for any further issues..

Aug 19, 21:50:56 GMT+0
Monitoring - We performed remediation steps on all impacted projects. We will continue to monitor for more occurrences of this issue..

Aug 19, 20:45:49 GMT+0
Identified - We have identified an issue impacting certain projects containing only Free or Flex clusters. For those clusters, TLS certificates are not being rotated correctly. This could lead to an inability to connect to your Free or Flex cluster. We are working on remediation steps..

Duration: 2 days, 18 hours and 15 minutes

Affected Components:

Aug 18, 15:17:11 GMT+0
Resolved - This incident has been resolved. Following the incident, we identified an issue that caused some internal Atlas jobs not to start as scheduled, resulting in delays to certain changes. The issue was related to this incident "Atlas UI and API Periodic Unavailability" which has been remediated. Customer clusters and their data were not affected; the impact was limited to the timing of control-plane operations. This jobs issue has been resolved as well..

Aug 18, 15:04:19 GMT+0
Monitoring - We have disabled the workload and are monitoring the situation.

Aug 18, 14:57:05 GMT+0
Identified - We have identified a new workload that was putting more load than expected on the backing system. We are working on disabling it. Customer clusters remain unaffected..

Aug 18, 14:10:56 GMT+0
Investigating - We are investigating an issue where customers periodically cannot access the Atlas UI or utilize the API. Customer clusters are unaffected..

Duration: 3 hours

Affected Components:

Aug 12, 17:00:08 GMT+0
Completed - The scheduled maintenance has been completed..

Aug 12, 14:00:09 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Aug 12, 13:00:13 GMT+0
Planned - Maintenance will begin as scheduled in 60 minutes..

Aug 6, 20:32:46 GMT+0
Planned - We will perform planned maintenance on Atlas on August 12th from approximately 14:00 to 17:00 UTC. During this maintenance window, some users may experience slightly elevated latency on operations using the Atlas UI Console and the Atlas Admin API. No impact is expected to customer cluster performance or data. We will post updates when maintenance begins and when it completes..

Duration: 17 days, 8 hours and 35 minutes

Affected Components:

Aug 5, 12:14:01 GMT+0
Resolved - We believe the symptoms of this have largely subsided, looking at both customer cases and our internal metrics. We will share any more information as we get it, but for now resolving this incident as Atlas is fully operational..

Aug 5, 05:17:26 GMT+0
Investigating - We are investigating an issue with Google Cloud Platform (GCP) capacity that is affecting some MongoDB Atlas customers across multiple GCP regions and geographies. We expect the scope of this issue to continue to expand as our investigation progresses. It currently includes, but is not limited to, multiple GCP regions across North America, Europe, and Asia Pacific/Australia, as well as M50 and S70L instance types. Customers may experience errors or delays when creating or modifying Atlas clusters, particularly deployments with search nodes. Some customers may also see host-down alerts while this issue is ongoing. MongoDB is working with GCP to understand the scope of the issue and restore capacity. Customers encountering provisioning issues may retry later or consider using a different GCP region, cloud provider, or instance size. If you are experiencing a time-sensitive production impact, please contact MongoDB Support through the Support Portal or the in-product support chat. We will provide another update as more information becomes available..

Duration: 1 day, 17 hours and 48 minutes

Affected Components:

Jul 29, 19:37:20 GMT+0
Resolved - This incident has been resolved..

Jul 29, 19:31:02 GMT+0
Monitoring - We have seen errors subsiding and cluster configurations for free and flex customers should be operating normally again..

Jul 29, 19:06:25 GMT+0
Identified - We have identified the root cause and are rolling out a configuration change to remediate the delayed cluster configuration changes..

Jul 29, 18:55:32 GMT+0
Investigating - We are investigating an issue with cluster configuration updates getting delayed for a subset of users on free and flex tiers. Cluster access is unaffected..

Duration: 3 minutes

Affected Components:

Jun 11, 11:01:34 GMT+0
Resolved - This incident has been resolved..

Jun 11, 11:00:01 GMT+0
Resolved - This incident has been resolved..

Jun 11, 10:58:55 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 11, 10:57:39 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jun 11, 10:57:10 GMT+0
Investigating - We are currently investigating this incident..

Duration: 14 days, 5 hours and 6 minutes

Affected Components:

Sep 3, 16:47:10 GMT+0
Resolved - While we are marking this issue as resolved, the issue actually remains ongoing. We are marking this as resolved to improve the experience of users on our status page. The latest information from AWS remains available at https://health.aws.amazon.com/health/status We will update this post as necessary. Thanks in advance for your understanding..